Ignia Health Inc. (“Ignia,” “we,” or “our”) is committed to protecting your privacy and safeguarding the confidentiality of both financial and health-related information. We design our platform with a focus on security, trust, and transparency.

The following statement explains how we collect, use, and protect your information when you use Ignia.

What We Collect

We collect only the information needed to provide and improve the Ignia platform.

Account Information

Information required to create or manage an account, such as name, email address, clinic affiliation, and role.

Clinical and Health Information

Clinicians and authorized staff may enter client information including demographics, intake forms, consent forms, clinical notes, treatment plans, and session-related data.
Minors cannot create accounts, but authorized clinicians or guardians may enter information about children or youth receiving care.

Financial Information

If you use Ignia’s billing or payments features, we may process invoices, transactions, payouts, and bookkeeping data. Payment information is handled through secure, PCI-compliant providers.

Usage and Security Data

We collect device information, IP address, security logs, and platform usage data to maintain reliability and protect against fraud or unauthorized access.

Support Information

Any information you choose to share with us when requesting help, troubleshooting, or submitting feedback.

How We Use Your Information

We use collected information to:

• Deliver and improve Ignia

• Support clinical workflows and billing operations

• Maintain account and platform security

• Meet legal and regulatory obligations

• Communicate important updates

Ignia does not sell personal information.
Clinical content is never used to train AI models.

Communication and SMS

Ignia may send essential service-related messages such as appointment reminders, verification codes, and security alerts via email or SMS. Message and data rates may apply depending on your carrier.

You may opt out of non-essential SMS messages at any time by replying STOP.
Transactional or security-related messages may still be sent where permitted.

Clinics are responsible for obtaining client consent before enabling SMS reminders or notifications.

How We Protect Your Data

Ignia follows industry-leading security frameworks, including controls aligned with SOC 2, ISO/IEC 27001, PIPEDA, and applicable U.S. state privacy regulations.

Our safeguards include:

• Encryption in transit and at rest

• Role-based access control and multi-factor authentication

• Continuous monitoring and audit logging

• Secure vendor and sub-processor management

• Clinic-level data isolation

All AI features are encrypted and processed securely.

Children’s Privacy

Ignia supports clinics that provide care to children and youth. While minors cannot create Ignia accounts, clinicians or guardians may enter information about minor clients as part of treatment. Clinics are responsible for obtaining appropriate parental or guardian consent before storing minor information.

Data Sharing

We share information only with trusted service providers who support our platform—for hosting, secure payment processing, communications, or encrypted AI processing. All partners are bound by strict security and confidentiality obligations.

We may disclose information when required by law.
We do not sell or rent personal information.

Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your information, subject to legal requirements. We will help route requests appropriately between you and your clinic.

International Data Storage

Ignia may store or process information in the United States or Canada using secure, compliant infrastructure. Appropriate safeguards apply to all cross-border transfers.

Updates

We may update this Privacy Statement as our services evolve. Changes will be posted on this page, and significant updates will be communicated when appropriate.

Contact Us

If you have privacy questions or requests, please contact our Privacy Officer: privacy@getignia.com